Ok so this is gonna be my first review....and unfortunately it's not a good one. A while back I had my passport renewed. Why? Because I'd like to visit my family for a month or so who don't live in the UK. 2 weeks later hooray my passport is on it's way......enter DX delivery.
DX delivery is a company much like Royal Mail or FedEx and apparently it's also the government's choice of courier when delivering important mail......like my passport. My passport was meant to arrive in 14 days, I got it 21 days later and here's why. There was a problem at the delivery site (my girlfriend's brother didn't know my name so denied the courier access to the building), fine it just means that i'd ask for a re-delivery. So I text them to redeliver it and 2 days later sure enough....they don't. I'm just sitting here doubting whether I sent the message even though it does say it was sent. So I decide hey let's call these guys and see what the hell is going on.
Apparently I was supposed to call them even though on the calling card they leave it doesn't state anywhere that calling is mandatory for those expecting passports. What am I supposed to do, sit here and guess what they want? Or do they expect me to somehow know their policies off by heart when i've never used this courier before. So I call them and arrange the re-delivery.
It arrives at my girlfriend's house again and NOBODY told me that I was supposed to stand there with my ID (which by the way is my passport), and claim it. This was never mentioned. So I had to arrange for yet another re-delivery, to which I was told that I would need to pay for it. I accepted it, fine, I don't have money but whatever, I need my passport. Before hanging up I warned the company that this was my last time being able to go to that specific place because I had no money for another trip. So I use the last of my money to go to my girlfriend's place. Here's where shit gets fun. After using the rest of my money (and consequently starving for the next week or two) the courier NEVER CAME. I went there at roughly 11:30am and the courier claimed to have arrived at the house at 12:20pm.
This is utter bull because 2 other companies arrived each with packages and we heard them perfectly since the room we were sitting in was situated above the door to the building and they need to buzz to be let in. This means the courier LIED about coming to the building, skipped the building entirely and then I had to arrange yet another re-delivery whilst having no money. I told them for a SECOND TIME that I had no money yet hey they don't give two shits; (we also discovered that there was a way to get the re-delivery for free so another lie) so I told them to give me their address. Might as well pick it the hell up.
That's when I made a wonderful discovery. Their depot was a little over an hour away with 3 bus rides and a 12 minute walk. In other words, it was in the middle of bloody nowhere. So Cynthia and I went to this place. The two buses were fine. The third bus wasn't part of a London route and we didn't have enough cash to go on it, so instead we walked.....and walked.....and walked....
....and walked.....
......still walking....
....oh you want me to get to the point? It was a 50 minute walk, crossing the motorway, in blistering heat (the one time it's actually sunny in London), and when we finally got to the complex we found that it was situated near a waste disposal building. The place smelt of burnt rubbish; and when we did get to the building the employee was a little rude.
We managed to actually get my passport and I walked away without hulking out. Hell I don't even want my passport renewed in the UK anymore. If i'm getting it renewed i'm going to Cyprus and doing it via the British Embassy. I can't trust a company whose couriers lie and they give only half the information they're supposed to. The customer service is terrible and the stupid policy of: "we can only re-deliver to the first address given to us". If they had just delivered to my place when I asked them to, all of this could be avoided. I even have a list of messages after their courier lied saying that they attempted re-delivery and left a calling card. So Cynthia should have 8 calling cards, but well either she's blind or they're invisible to the human eye.
DX delivery sum up:
- Lying couriers
- Unhelpful customer service
- Information not given
- Multi-dimensional calling cards that are invisible to the human eye
- Unsympathetic employees
- Terrible depot location
- Policy whose existance causes problems
Rating: 3/10
Would I use this service again: Hell no.
DX delivery is a company much like Royal Mail or FedEx and apparently it's also the government's choice of courier when delivering important mail......like my passport. My passport was meant to arrive in 14 days, I got it 21 days later and here's why. There was a problem at the delivery site (my girlfriend's brother didn't know my name so denied the courier access to the building), fine it just means that i'd ask for a re-delivery. So I text them to redeliver it and 2 days later sure enough....they don't. I'm just sitting here doubting whether I sent the message even though it does say it was sent. So I decide hey let's call these guys and see what the hell is going on.
Apparently I was supposed to call them even though on the calling card they leave it doesn't state anywhere that calling is mandatory for those expecting passports. What am I supposed to do, sit here and guess what they want? Or do they expect me to somehow know their policies off by heart when i've never used this courier before. So I call them and arrange the re-delivery.
It arrives at my girlfriend's house again and NOBODY told me that I was supposed to stand there with my ID (which by the way is my passport), and claim it. This was never mentioned. So I had to arrange for yet another re-delivery, to which I was told that I would need to pay for it. I accepted it, fine, I don't have money but whatever, I need my passport. Before hanging up I warned the company that this was my last time being able to go to that specific place because I had no money for another trip. So I use the last of my money to go to my girlfriend's place. Here's where shit gets fun. After using the rest of my money (and consequently starving for the next week or two) the courier NEVER CAME. I went there at roughly 11:30am and the courier claimed to have arrived at the house at 12:20pm.
This is utter bull because 2 other companies arrived each with packages and we heard them perfectly since the room we were sitting in was situated above the door to the building and they need to buzz to be let in. This means the courier LIED about coming to the building, skipped the building entirely and then I had to arrange yet another re-delivery whilst having no money. I told them for a SECOND TIME that I had no money yet hey they don't give two shits; (we also discovered that there was a way to get the re-delivery for free so another lie) so I told them to give me their address. Might as well pick it the hell up.
That's when I made a wonderful discovery. Their depot was a little over an hour away with 3 bus rides and a 12 minute walk. In other words, it was in the middle of bloody nowhere. So Cynthia and I went to this place. The two buses were fine. The third bus wasn't part of a London route and we didn't have enough cash to go on it, so instead we walked.....and walked.....and walked....
....and walked.....
......still walking....
....oh you want me to get to the point? It was a 50 minute walk, crossing the motorway, in blistering heat (the one time it's actually sunny in London), and when we finally got to the complex we found that it was situated near a waste disposal building. The place smelt of burnt rubbish; and when we did get to the building the employee was a little rude.
We managed to actually get my passport and I walked away without hulking out. Hell I don't even want my passport renewed in the UK anymore. If i'm getting it renewed i'm going to Cyprus and doing it via the British Embassy. I can't trust a company whose couriers lie and they give only half the information they're supposed to. The customer service is terrible and the stupid policy of: "we can only re-deliver to the first address given to us". If they had just delivered to my place when I asked them to, all of this could be avoided. I even have a list of messages after their courier lied saying that they attempted re-delivery and left a calling card. So Cynthia should have 8 calling cards, but well either she's blind or they're invisible to the human eye.
DX delivery sum up:
- Lying couriers
- Unhelpful customer service
- Information not given
- Multi-dimensional calling cards that are invisible to the human eye
- Unsympathetic employees
- Terrible depot location
- Policy whose existance causes problems
Rating: 3/10
Would I use this service again: Hell no.
